When she did, there was 2 people ahead of me and the woman spent 30 mins checking in 2 people. When I got to the location there was a sign on the door “left to get gas” so I waited the 15 mins for them to return. I made and paid for a car to be picked up yesterday at 12pm. I am literally stuck in Pittsburgh due to the incompetent location I reserved my car at.
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Here we are a FULL TWO WEEKS later, having returned home to another state, talked to probably 20 people at Avis, all of whom state they are escalating our case, and/or transferring and bouncing us around to different groups and THE VEHICLE HAS STILL NOT BEEN RETRIEVED A FULL TWO PLUS WEEKS LATER! We are totally and completely FRUSTRATED! We were told that we would have to use Avis Emergency Roadside Assistance to retrieve our rental car and they would look for the keys.
Unfortunately by time we were able to talk with an agent, the other vehicle had been rented. My husband waited one hour in the regular Avis rental line, I went to Avis Preferred line on 9/26/22 with my wait time being equally long.
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After getting absolutely no advice from Avis Customer Service on what to do, was even told by one representative that she didn’t know how to handle the situation, we decided to head to the Airport where we rented the car. We didn’t realize that rental car keys were in the relatives rental car until long after their flight had left. My husband inadvertently left the rental car keys in another relative’s Avis car rental who had a early flight out on 9/26/22 while we had a late evening flight out. NEVER WILL I USE AVIS AGAIN.Īt the age of 63, I have had the WORST experience with Avis than I have ever had with any other company in my entire life! We rented a car in Atlanta on 9/26/22 while in Atlanta for a family reunion. THREE CARS IN ONE DAY….TWO WITH 63,000 PLUS MILES EACH….TWO WITH WORN OUT TIRES, WHITE THREAD SHOWING ON THE INSIDE OF THE TIRES. Had to drive an hour out of the way to get aanothe SUV. Called Avis, had to drve another hour to get another SUV. This could have blowed out and flipped the car, posibably killing all.
Reaching our destination in Oklahoma, we saw that the back tire was bald (tire thread showing). It got louder, so we thought it must be the tires. Left Dallas and about 30 minutes on the road a loud humming type sound started. Went to two locations in Dallas before we could get a SUV. We clled Avis and was told to stop in Dallas and get another SUV. While traveling the car started to shake. First car fron Houston Airport, a Nissan Rogue. We rented three different cars, in three different cities, in one day. If I had seen this section of comments, I would not have made the same mistake an rented from Avis.
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